Adam's Story

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Adam is a full time warehouse operative at the British Heart Foundation online sales hub in Leeds.

Pluss delivers Work Choice, the Department for Work and Pensions specialist disability employment programme. Work Choice receives funding from the European Social Fund for customers referred to the programme prior to 25th April 2017.

Adam's words

“I enjoy working with the people here. It’s a really relaxed environment. I had social anxiety but everyone is really friendly and boisterous – there is loads of banter and they welcome you really easily. 

I just do everything they ask of me. I do the picking, sort out the office and any problems that anyone has. 

I have no worries here. My previous job caused me anxiety attacks and then I was out of work for a while. It was stifling. The days bleed into each other. You feel exhausted all the time even though you are not doing anything. It made me a bit anti-social and I felt like I didn’t have a purpose. 

I feel much better now I‘m in work. I am more outgoing and find it easier to manage my anxiety. I have come out of my shell. I go for nights out with the people here which I would never have done before.

The support from Pluss was great. They got me this placement after only a few months.”

Andy Shaw, Online Sales Supervisor 

The online sales hub deals with 750 shops nationwide and sells anything valuable, rare or unique. They have 54 paid staff and 13 volunteers. They have had five employees, five trainees and three volunteers from Pluss. 

“Adam is mature, responsible and comes up with innovative solutions to problems. He is also really reliable and gets the job done. He is one of those members of staff that you completely rely on. He helps with the volunteers and work placements; really fantastic. 

We have an open and friendly environment here. Adam was a bit shy to begin with but he settled in very quickly. Within a month of being on the traineeship, a position became available and he was ready.

Adam has anxiety but as he started to take on responsibility he has immediately became more confident. Now he is friendly, approachable and really popular with the other staff.”

“We are slightly different to the shops as we have paid staff, and it is a faster-paced and commercially orientated environment. 

“We have a varied range of tasks – listing, admin, customer service, research, photography, warehouse picking, IT, receiving and loading vehicles, booking in an the internal system – all modern relevant skills. 

“We’ve had excellent support from Pluss. They know all about our business and what people would suit the job. The quality of people they have given us has been great and they are all really keen to work. We use the traineeship as a proper induction which gets each person ready for the job and they can step straight into it. Pluss stay in contact, visit and check that there is a smooth transition from the traineeship into becoming a paid employee. 

“Doing it this way is a lot better than interview. We get to know each individuals work ethic, attitude and what they’re like as people. At interview an individual might say the right thing but there is nothing better than getting to know someone and seeing how they work. This is the first partnership of this kind that we have had and it’s worked really well. For me if the person is able and capable of doing the job, then that’s the most important thing.”